Reflection – Del Norte County HHS Workshop 10/17/14
Reflection of findings and evaluation results from Del Norte County HHS Professionals from the UC Davis workshop: Defusing Difficult Situations Through Peaceful Resolution held in beautiful Crescent City, CA.
UC Davis Instructor – Joe Tassinari
Reflection is used to give "power to voice" and to promote understanding among team members.
Findings
Morning Training – 26 Participants
Afternoon Training – 23 Participants
During each session the question was asked: What is working well at Del Norte County Health and Human Services? Each table group gave a response.
After the responses were charted the group was asked to mention some of the people who are responsible for what is working well within the department.
Morning Reflection – 26 Participants
Holly, Willow, Cheryl, Anne, Tracy, Cathi, Charlene, Marylou, Charlotte, Vanessa, Sally, Denielle, Sara, Erika, Grace, Daphane, Dorothy, Rick, Dana, Rebecca, Mary Anne, Jerry, Lisa, Nice, Sherry, Donna
Findings
What is working well at Del Norte County HHS.
Some of the people who are making this work well.
Paychecks are on time: Debbie, Lisa, AJ, Vicki, Kyle, Dori & Angel.
Trainings are open to all branches: Misty, Dorothy, Fred & Vicki.
Expanding Youth Horizons is going great: Holly, Michael, Erika, Jennifer, Jocelyn, Carmen & Jerry.
Supportive Services: Barbara, Rick Anne, B.I., Mary Anne, The Cheryls & Tracy.
Positive interaction among co-workers: Terri, Charlene, Rick, Ellie, Every One, Josh, Vanessa, Colleen & MaryLou.
Evaluation Comments
What were the strengths of the course? What did you value most?
- The exercises
- Thank You
- He is a lively and informative trainer
-
Love trainer Joe! Come back to Del Norte County again! Thanks for snacks
- Positive interactions with others
-
Positive participation
- That he cares for people, very genuine
- Interactions and group projects. Interesting snacks offered
- Active participation and I value what I learned
- Good ideas
- Group discussion helped engage everyone
- Interactions with our table
- Instructor was positive and realistic
- Discussing how other workers solved or defused their situations, and the quotes and positivity of every perspective we approached
- Group participation
- Lots of group work. I LOVED it!
- How to work well with the team and stay calm
- The group work was wonderful
- Handouts
- Interactions with co-workers, shared experiences. Perception shifts
How could this course be improved?
- Thanks for everything Joe, a pleasure learning with you
- Its Perfect!
- Shorter just a bit
- N/A
- NA
- Not sure, it was really good
- n/a
- All day training
- n/a
-
N/A
- Expand to full day
- Keep up the good work
- Have specific scenarios for us to respond to
- Thank you
- Some videos
How will you apply what you learned?
- In DHHS
- Thank you
- Will use everyday
- Stay positive
- Use as needed!
- Every day, dealing with customers and co-workers
- I will be positive on a day to day basis
- At work
- Acknowledge and validate more often
- Be more aware
- Begin & return to self. Positive starts with me
- CARP
- Listen more & be calm, not add fuel to the fire
- Practice
- I will be more positive around negative co-workers an clients
- Be understanding
- Learn to bite my tongue
- Be Kind Always. Validate others. Angry + Angry = big Angry
Afternoon Reflection – 23 Participants
Lenora, Josh, Melissa, Carla, Windy, Anhelica, Pahee Christian, Jenny, Nancy, Trudy, DeeDe, Jennifer, Wallace, Debbie, Traci, Teri, Allen, Cher, Misty, Fred, Beth, Ellie
Findings
What is working well at Del Norte County HHS.
Some of the people who are making this work well.
Paychecks are on time: Angel, Deby & Dori.
Annual Christmas Party: Gary, Amber, CWS & Everyone.
Step increases in pay: Joe, Trudy & Supervisors.
Easter Egg Hunt: Jennifer, Melissa & Maggie.
Team Work: Trudy, Wally & All Of Us.
Each person has their own workspace: Mr. Barnes, Carmen & Melody.
Evaluation Comments
What were the strengths of the course? What did you value most?
- Always enjoy Joe's classes – Very engaging
- Great to interact Positively with co-workers about common issues
- The group discussions were fun. Great information that we can use not only at work but al situations.
- Joe was engaging with the audience, strong voice, positive and encouraging
- Very interactive
- Fun, food
- No "talking ball" or hugs. Subject matter was clear, and information flowed at a good rate
- Very relaxing, open environment
- The instructor was positive and energetic
- THIS WAS THE MOST FUN INFORMATIVE COURSE I HAVE EXPERIENCED IN SOME TIME
- Joe always makes interactive trainings fun
- I love the cards. That is a great idea. I will use this tactic
- Index cards where co-workers had to write nice things about me
- Joe has energy and common sense, not bound by norms, good with people
- Yes! Redirected thinking about upset people
- The instructor was great and easy to learn from
- Positivity and communication
- Group activities and engaging supervisor
How could this course be improved?
- Not at all, good instructor
- Less philosophy and more practical
- Longer
- ?Practice?
- I did not like all of the applause. I wanted more challenging scenarios to work with.
- Unsure
- Can't say
- n/a
- Longer & more frequent
- More theory and real problems outside of our agency
- Thank you for the snacks
How will you apply what you learned?
- I will use it in everyday work and outside of work
- How do deal with my co-workers and angry clients
- Not sure. But is was fun
- Try not to let situations get out of control
- Will use in regular day
- I will be aware of handling technique when in a situation
- I will use the cards, go over the material when things are stressful or difficult
- I will be easy to be around
- Recognize the motivation behind the actions of angry people
- By being positive in our work
- In my everyday work environment
End of Reflection for the UC Davis Course Defusing Difficult Situations Through Peaceful Resolution for Del Norte County Health and Human Service Professionals.
Contact Instructor- Joe Tassinari Towards A Positive Workplace Previous Del Norte HHS Reflection