Reflection of findings and evaluation comments from "Customer Service – Being In Service To Others" workshop for Sierra County HHS (and guests) held in the lovely town of Loyalton, CA. 

June 25, 2014 – 29 participants
Joe Tassinari, UC Davis Instructor

Reflection is used to give power to voice and promote understanding among team members.

Findings

What Would Make An Awesome Day At Work?

• Recognition
• Receiving Help To Achieve Goals
• Brownies & Chocolate
• Laughter
• Achieving Personal Goals
• Feeling Secure
• Being Physically Prepared
• Completing Tasks
• Staying Busy
• Saying Yes
• Feeling Of Accomplishment
• Knowing What’s Expected
• Variety
• Getting Paid

​Evaluation Results

What were the strengths of the course? What did you value most?

• The instructor was contagious with his energy.
• Group discussion.
• Instructor was engaging, entertaining and put me at ease. Learned new things about my coworkers.
• Engaging outdoor activities.
• The hands on and breakout groups.
• Group Interactions.
• Joe was very entertaining! I valued group activities and learned more about my coworkers with the beginning activities.
• It taught us to be positive to get good results.
• Very applicable in our everyday lives. It was made fun to be part of the class.
• fun, entertaining, lots of laughter. Joe is no ordinary Joe. come visit us again soon.
• This course brought all of us together with laughter and a positive environment.
• Interaction with each other and the instructor! Joe was Great!
• The insight and positivity of the instructor.
• Tools for breaking down barriers in communication – perspective shifts.
• Great interaction.
• It was easy to follow and understand.
• interaction with other participants – “very memorable”
• The intra-organization process is a strength of this course.
• Spending time with coworkers, learning more about each other.
• Fun, Real, material taught us what truly works & brings out the best in people.
• -I thought the outside (all group) activities were beneficial. –Table group activities were also beneficial.
• I liked the group activities and moving around. I liked the fact that you focused I on seeing the positive in things.

How could this course be improved?

• I do not know how you could improve. I think you did very well.
• Maybe juggle the groups (tables) up so we have more interactions with others.
• Tie more closely the name of the course, “Being in service to others” to a process/exercise about who and what participants are being, in their world to help bridge to the idea of how they are “Being in service to others”.
• Unknown
• I would not change much.
• Uncertain
• N/A
• Nothing
• No improvement needed.
• 
• It was fine just the way it is.
• Not sure.
• N/A
• More ice cream.

How will you apply what you learned?

• Being mindful of partnerships.
• I will be applying it with my work and with internal customers.
• Repeating statements people make so they feel validated.
• w/ coworkers and public
• I will be applying what I have learned in all aspects of my life.
• I will be more aware of how my actions affect other people.
• Remember what I can do to make every day at work awesome.
• I will try hard to be positive. Pass on good energy to my coworkers.
• Take the strengths that I have and share them through example to another.
• I learned that my attitude towards the people I help will determine how our interaction and relationship goes.
• Think more about other peoples needs, how I can help them, and how my attitude can effect my day as well as others.
• I will strive to help create a more positive working environment.
• Become a more effective partner in our agency.
• Keep professionalism in the forefront.
• I will try it on my hubby first/see if it works.
• I feel like subject matter found its way to my memory and with practice be my response in times of need.
• Assertively communicating is how I can apply what I’ve learned.
• What a positive experience, gave a boost to my position on the Health and Human Svs team.
• I mostly already do but GREAT refresher.
• I will try to remember what we discussed to improve my skills in working with others.
• I can apply what I learned in every day life.

​Participants: Jamie, Lea, Shawna, Deanna, Letina, Tamara, Vanessa, Amy, Linda, Alesya, Dan, Tim, Anne, Shanna, Angelina, Marianne, Danielle, Barbara, Judy, Lori, Darden, Chris, Elizabeth, Amy (not Kim), Laurie, John, Suzie, Kasey, Jamie, Joe.

Special shout out to the magnificent team at the Golden West Saloon, Restaurant and Motel: April, John, Travis!

End of Reflection: Sierra County