Reflection ~ findings and evaluation comments from the UC Davis workshop "Conflict Resolution" for Sonoma County Human Service professionals held in Santa Rosa, CA. Full Day Workshop

Instructor: Joe Tassinari

​Reflection is offered to give power to voice,to promote understanding among team members and bring light to the  findings from the workshop.

Reflection: Sonoma County Human Services February 18, 2015 
– 9  Participants
Workshop: Conflict Resolution

Findings

When there is no conflict what is there?

• Peace
• Understanding
• A possible lack of idea sharing
• Harmony
• Can be a lack of creativity or out-of-the-box thinking
• Peace = Happiness

Someone at work I feel comfortable around:

• Anna W.
• Amber M.
• Tony W.
• Cathy  C.
• Christina S.
• Hannah B.
• Annie L.
• Sylvia V.

Evaluation Comments

What were the strengths of the course? What did you value most?

• The instructor was able to present information positively and encourage positive discussions.
• Positivity
• How active and engaged it was, lots of effective peer to peer interaction & student to trainer.
• Joe was warm, personable, and positive (without being annoying ). This is the best course I've taken with the county. 
• I valued the information on studies/stats that were provided.
• A positive outlook on "negative" situations, open communication between instructor/tutor. Sharing & learning with others in class.
• Very interactive. Allowed us to talk and speak about our experiences. 
• Valued most the communication, interaction with everyone in the training as well as the instructor in a clam, peaceful environment.

​How could the course be improved?

• Perfect.
• More situations than just clients.
• Maybe make it a little longer?
• I would have liked conflict to have been defined at the very start of the class.
• n/a
• More examples or modeling of conflict, what types of phrases or strategies, etc.
• N/A

​How will you apply what you learned?

• Daily implement positive interactions in my work & home life.
• I will be more positive, provide more positive feedback to my co-workers & be more conscience of how I react & respond to conflict.
• I will apply these methods both professionally, with colleagues & clients, and personally, with my family.
• I will use different (more positive) wording when addressing behaviors. I will try to stay point positive in more situations.
• I will try to see the positive in every situation & try to focus on solutions instead of the problem or how it is making me feel. 
• Using the tools of defusing situations and keeping in mind proactive communication styles.
• In my work & family life, on how to defuse an issue with my new tools.

 End of Reflection Sonoma County Human Services
contact instructor Joe Tassinari