Reflection Page ~ Findings and Evaluation Comments from the Business Works workshop "Excellent Customer Service" for Mother Lode River Center professionals held at Mother Lode's Retreat House; July 18, 2018.

Instructor/Team Coach: Joe Tassinari​

​"Reflection is offered to give power to voice, promote understanding among team members and bring light to some of the  findings from the workshop."

Findings

+  Each participant "self observed" one reason they make a beneficial team member:

• Good Listener
• Clarity
• Kind
• Efficient
• Logical Humor
• Good with Mediation
• Understanding
• Inclusive
• Insightful
• Humor
• Happy Presence
• Hard Working
• Compromising
• Empathetic
• Attention to Detail

(click here to read what other groups said makes a beneficial team member)

Each participant shared "one intention" they have for the work day:

• Work hard
• Include everyone
• Have fun with internal and external customers
• Contribute to a culture of growth and development
• Get the job done
• Cultivate a positive environment towards a group mindset of feeling happy and being grateful so others do the same
• Joyful interaction
• To feel good about my contribution
• To be happy
• Be of service to others
• To make others happy
• Show there's wildness in nature and have customers know that it's worth coming for
• Nurture meaningful connections between each other and our environment
• To be reliable and be in service to my coworkers and our customers

Breaking into three groups, each group shared "what would make an awesome day at work":

• When everyone feels a "communal glow of fulfillment" and feels each other feeling this.
• Harmony – cohesiveness, clear expectations and an attitude of gratitude.
• Bringing excitement to the day and sharing it. "Being pumped-up is contagious".

 Also …

• seeing otters
• if there was more gold in the river
• singing
• seeing lots of animals
• high water (one person would like 12,000 cfs!)

Evaluation Comments

What did you gain from this workshop, what was valuable?

• What stuck with me: 1) Customer service to all, but coworkers first; 2) Be competent, reliable, honest, (have integrity), respectful, self-upgrading, positive, supportive, work-focused, and a good listener; 3) But, also recognize these traits in yourself & others (appreciate); 4) We are a team. 5) Keep working to be more of the traits  mentioned in "2)" see above answer.
• Good team building that was valuable.
• I gained a boost of positivity personally, and I thought it was very valuable to take the time to reflect and bond around the crew's shared values and intentions.
• Thinking of coworkers as customers.
• Motivation and inspiration to improve myself within the team & help others do so as well. I also learned more about my coworkers & enjoyed changing locations (outside, different seats, etc.).
• The various activities & additional learning materials & interpersonal interactions helped make this workshop fun & meaningful & valuable.
• Community, shared sense of common goals and values, supportive/positive communication.
• Including everyone in an easy exercise.
• Better understanding of community, communication, service.
• Deeper knowledge of my fellow team members. Greater feeling of connection/respect for the team collectively and individually.
• Yes. Complementing others and receiving complements. Also getting to know more about everyone!
• A sense of community & shared values. Dedication to ourselves.
• Openness.
• I gained a more comprehensive approach to customer-service that included an idea: external & internal customer service. Value – the idea that the same customer service can be utilized with "customers" is useful and necessary for a harmonious working team.

How will you apply what you learned?

• "Professional" – remembering the common traits & trying to incorporate new ones into my workplace way of being.
• Through communication.
• By working hard every day.
• I will make sure that I am always on task, and be sure to support my internal/external customers.
• By trying to embody the principles of professionalism in my everyday practice.
• Use this knowledge always, all days.
• Practice gratitude everyday.
• More empathy.
• I will be more mindful of the qualities we talked about today in our workplace, and try and apply them with more intention.
• I hope to keep reminding myself to hold myself to a certain way & choose one quality to focus on when I am feeling low.
• I can maintain my service orientation when interacting with my coworkers.
• I will apply what I learned by being more mindful on a constant basis, and by reflecting on the values we voiced as a group.
• By being more cooperative.
• I listened to what others said today (e.g. understand Erica) > keep in mind. I plan to self-upgrade by flipping boats (practice in Gold Rush eddy).

Anything else?

• Thanks, Joe!
• I've done several (at least 5 or 6) of these trainings, and they're always beneficial and the afterglow persists.
• Thank you : )
• I think the models & terms were woefully generic which will likely make deliberate application more difficult. The focus on strengths was awesome and a reliance on participant knowledge is great as well.
• Thanks!! 🙂
• Loved to have a structured day where everyone could sound their voice.
• Thank you Joe for helping us achieve an important milestone! Scott U.
• Joe is great!
• Thank you for this.
• Love you Joe.
• Thank you Joe!! 🙂

End of 7/18/18 reflection: Excellent Customer Service for Mother Lode Staff    

reflections from other workshops       contact instructor Joe Tassinari

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